Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do your electronics come with a warranty?
Yes, all hardware and electronic devices purchased through The Connected Shop include a standard 12-month manufacturer's warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We accept returns within 30 days of delivery. For opened electronics, items must be in original packaging with all accessories included to be eligible for a full refund.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm.
Are your products compatible with smart home ecosystems?
Most of our 'Connected' series products are compatible with Amazon Alexa, Google Assistant, and Apple HomeKit. Please check the 'Specifications' section on the individual product page for specific compatibility details.