Returns & Exchanges
At The Connected Shop, we stand behind the quality of our smart home technology and electronics. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team via our online portal or email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronic device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the device's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing